What Could be Worse than Terminating an Employee?

I used to think the hardest task a manager had to perform was terminating an employee as a result of their poor performance or inappropriate behaviors. It should never be easy delivering such news to an employee, even if they are obviously unfit to complete the tasks and responsibilities they were employed to do. Even […]

The Key Factors Driving Patient Satisfaction

To grow the outpatient physical therapy business, we must understand what drives patient satisfaction. Satisfied patients are more likely to return to our clinics and recommend friends and family. Long term viability is dependent upon building strong relationships with both our referral sources and the community. It may come as some surprise that the patient’s […]